HR Help Desk & Ticket System
Internal support that works
With the Help Desk add-on, you create a central hub for all internal requests. Employees submit tickets, support teams handle them efficiently – all in real-time and in one place.
Why the Help Desk?
- Create support groups
Create groups like IT, HR, or Facility Management and assign employees who can handle requests.
- Manage tickets easily
Employees create tickets with just a few clicks. Support teams see all open requests and can assign, prioritize, and close them.
- Real-time communication
Chat directly in the ticket with the requester. All messages are transmitted in real-time – for quick solutions without email chaos.
Experience the Support Flow
Watch in real-time how a ticket is created, processed, and resolved – including live chat between employee and support team.
Tobias Klein
IT Support
Ticket #2847
Laptop won't start
My work laptop only shows a black screen after turning it on. I have already tried restarting it several times.
Real-time Chat
Chat starts once the ticket is being processed...
Type a message...
Tickets at a Glance
Manage all requests clearly in the Kanban board. Assign tickets, change priorities and keep track of the status.
Open
Set up VPN access
Anne FischerPrinter not working
Jasmin LangIn Progress
Software installation
Tobias KleinReset password
Anne FischerClosed
Monitor defective
Susan MeierEmail signature
Tobias KleinFrequently asked questions about the Help Desk
The Help Desk is an optional extension for Emplovia. With it, you can create internal support groups, manage employee requests as tickets, and communicate directly in the system.
You can create as many groups as you like – for example IT, HR, Facility Management, or Accounting. Each group has its own ticket overview and can work independently.
Employees simply select the appropriate support group, describe their issue, and submit the ticket. The responsible team is automatically notified.
Yes, communication in the ticket happens in real-time. New messages appear instantly without needing to reload the page.
The first HR system with integrated Help Desk
Emplovia is the first HR software with an integrated Help Desk. While other companies use separate tools for IT support, HR inquiries, or facility management, Emplovia offers everything on one platform. This saves time, reduces costs, and ensures more efficient internal processes.
Why an integrated Help Desk?
An internal ticket system directly in your HR software means: no switching between systems, no duplicate data maintenance, and a central point of contact for all employee requests. Whether IT problems, HR questions, or facility requests – everything is managed in one place and communicated in real-time.
Features that make the difference
With the Help Desk add-on, you can create up to 200 support groups for different departments. Employees can create tickets with just a few clicks, and the responsible teams see all requests clearly in their ticket overview. The integrated chat function enables direct communication without email chaos.
Who is the Help Desk suitable for?
The Help Desk is suitable for companies of all sizes looking to optimize their internal support processes. Companies with multiple departments that regularly receive requests from employees particularly benefit – whether from the IT department, the HR team, or Facility Management.